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Shipping & Returns

Risk-Free 100% Satisfaction Guarantee

Our goal is 100% Customer Satisfaction, if you are not satisfied please contact us as soon as possible. 

To start a return or ask questions about a return you can contact us by calling 888-664-5573 or emailing us at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received your return. You will be refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

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Shipping

When placing an order, please note that orders are shipped out Monday through Thursday, from 8 am to 3 pm (ET). Orders placed outside of these hours or on weekends (Friday, Saturday & Sunday) will be shipped the next business day.
 
Free Shipping on orders over $100 applies only to orders shipped to US addresses. 
 
Please note that if the order qualifies for free shipping (orders $100 and over and less than 500 pounds), it may be sent via Media Mail, if the order is needed sooner than 8 weeks please select a different shipping option at checkout.
 
Please be advised, It Is Written observes all major holidays which may cause shipping delays.