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Reward Policy

Reward Policy

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{{block type=”rewardpoints/welcome_name”}} EXCHANGE RATES

The value of {{block type=”rewardpoints/welcome_name”}} is determined by an exchange rate of both currency spent on products to {{block type=”rewardpoints/welcome_name”}}, and an exchange rate of {{block type=”rewardpoints/welcome_name”}} earned to currency for spending on future purchases.

REDEEM {{block type=”rewardpoints/welcome_name”}}

You can redeem your {{block type=”rewardpoints/welcome_name”}} at checkout. If you have accumulated enough {{block type=”rewardpoints/welcome_name”}} to redeem them you will have the option of using {{block type=”rewardpoints/welcome_name”}} as one of the payment methods. The option to use {{block type=”rewardpoints/welcome_name”}}, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable {{block type=”rewardpoints/welcome_name”}} can be used in conjunction with other payment methods such as credit cards, gift cards and more.

{{block type=”rewardpoints/welcome_name”}} MINIMUMS AND MAXIMUMS

{{block type=”rewardpoints/welcome_name”}} may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your {{block type=”rewardpoints/welcome_name”}} until you accrue a minimum number of {{block type=”rewardpoints/welcome_name”}}, at which {{config path=”rewardpoints/general/point_name”}} they will become available for redemption.
{{block type=”rewardpoints/welcome_name”}} may also be capped at the maximum value of {{block type=”rewardpoints/welcome_name”}} which can be accrued. If this option is selected you will need to redeem your accrued {{block type=”rewardpoints/welcome_name”}} before you are able to earn more {{block type=”rewardpoints/welcome_name”}}.

MANAGE YOUR {{block type=”rewardpoints/welcome_name”}}

You have the ability to view and manage your {{block type=”rewardpoints/welcome_name”}} through your Customer Account. From your account you will be able to view your total {{block type=”rewardpoints/welcome_name”}} (and currency equivalent), minimum needed to redeem, whether you have reached the maximum {{block type=”rewardpoints/welcome_name”}} limit and a cumulative history of {{block type=”rewardpoints/welcome_name”}} acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding {{block type=”rewardpoints/welcome_name”}}, including expiration notifications.

{{block type=”rewardpoints/welcome_name”}} EXPIRATION

{{block type=”rewardpoints/welcome_name”}} can be set to expire. Points will expire in the order form which they were first earned.

Note:

  • Points can be used as store credit in our system only. Redeeming to cash is not allowed.
  • You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose {{block type=”rewardpoints/welcome_name”}}, as well as point expiration notifications. This option is found in the {{block type=”rewardpoints/welcome_name”}} section of the My Account area.

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Reward Welcome Page

WELCOME TO OUR REWARD PROGRAM!

Every of your activity on our site is appreciated & rewarded. The more you spend, the more you save. Enroll now to begin earning greater benefits! If you are already a member, log in to view your Reward Balance.
BENEFITS OF {{block type=”rewardpoints/welcome_name”}} FOR REGISTERED CUSTOMERS

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Once you register you will be able to earn and accrue {{block type=”rewardpoints/welcome_name”}}, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer. You can easily earn points for certain actions you take on the site, such as making purchases.

{{block type=”rewardpoints/account_dashboard_earn” template=”rewardpoints/account/dashboard/earn.phtml”}} {{block type=”rewardpointsrule/account_dashboard_earn” template=”rewardpointsrule/account/dashboard/earn.phtml”}}
{{block type=”rewardpoints/account_dashboard_spend” template=”rewardpoints/account/dashboard/spend.phtml”}} {{block type=”rewardpointsrule/account_dashboard_spend” template=”rewardpointsrule/account/dashboard/spend.phtml”}}

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Reward Points

Reward Points

The Reward Points Program allows you to earn points for certain actions you take on the site. Points are awarded based on making purchases and customer actions such as submitting reviews.

Benefits of Reward Points for Registered Customers

Once you register you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.

Earning Reward Points

Rewards can currently be earned for the following actions:

  • Making purchases — every time you make a purchase you earn points based on the price of products purchased and these points are added to your Reward Points balance.
  • Registering on the site.
  • Subscribing to a newsletter for the first time.
  • Sending Invitations — Earn points by inviting your friends to join the site.
  • Converting Invitations to Customer — Earn points for every invitation you send out which leads to your friends registering on the site.
  • Converting Invitations to Order — Earn points for every invitation you send out which leads to a sale.
  • Review Submission — Earn points for submitting product reviews.
  • New Tag Submission — Earn points for adding tags to products.

Reward Points Exchange Rates

The value of reward points is determined by an exchange rate of both currency spent on products to points, and an exchange rate of points earned to currency for spending on future purchases.

Redeeming Reward Points

You can redeem your reward points at checkout. If you have accumulated enough points to redeem them you will have the option of using points as one of the payment methods. The option to use reward points, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable reward points can be used in conjunction with other payment methods such as credit cards, gift cards and more.

Payment Information

Reward Points Minimums and Maximums

Reward points may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your reward points until you accrue a minimum number of points, at which point they will become available for redemption.

Reward points may also be capped at the maximum value of points which can be accrued. If this option is selected you will need to redeem your accrued points before you are able to earn more points.

Managing My Reward Points

You have the ability to view and manage your points through your Customer Account. From your account you will be able to view your total points (and currency equivalent), minimum needed to redeem, whether you have reached the maximum points limit and a cumulative history of points acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding points, including expiration notifications.

My Account

Reward Points Expiration

Reward points can be set to expire. Points will expire in the order form which they were first earned.

Note: You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose points, as well as point expiration notifications. This option is found in the Reward Points section of the My Account area.

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Home page

 

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Customer Service

Customer Service

Shipping & Delivery
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
Privacy & Security
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Returns & Replacements
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Ordering
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Payment, Pricing & Promotions
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Viewing Orders
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Updating Account Information
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Enable Cookies

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What are Cookies?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Enabling Cookies

Internet Explorer 7.x

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Privacy Policy

Privacy Policy

Please replace this text with you Privacy Policy. Please add any additional cookies your website uses below (e.g., Google Analytics)

This privacy policy sets out how {{config path=”general/store_information/name”}} uses and protects any information that you give {{config path=”general/store_information/name”}} when you use this website. {{config path=”general/store_information/name”}} is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. {{config path=”general/store_information/name”}} may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at {{config path=”trans_email/ident_general/email”}}

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to {{config path=”general/store_information/address”}}.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.